Exclusive Client Bill of Rights

Client Bill of Rights

Cloutier Law Offices, P.C. believes that just as you have rights in the legal system, you should have rights related to our representation. This Client Bill of Rights is not required by law, but contains our pledges to you and our commitment to exceptional representation and service. It is a promise that you matter, and an assurance that you can trust us to be a different kind of personal injury firm.

If you ever feel that we are not living up to these commitments, please let us know so that we can grow, adapt and — hopefully! — exceed your expectations.


• to have your communications and inquiries responded to in a reasonably timely fashion. Urgent phone calls and emails returned as soon as possible, but always within 24 hours. Routine phone calls and emails are returned within 72 business hours or less.

• to be kept informed of the status of your case at your request, and to be promptly notified by us of any significant developments.

• to be treated with dignity and compassion, in full recognition of the difficulties people experience when they are injured or have lost loved ones.

• to have the legal and other issues involved in your case fully explained to you by an attorney, so you can make informed decisions about your case.

• to have your questions fully and timely answered by an attorney.

• to privacy: to have your personal, medical, and financial information held in confidence when disclosure is not expressly authorized by you, implicitly implied authorization to prosecute your case, or required by law.

• to examine medical records, pleadings, and other materials.

• to have communications match your preferred method including face-to-face, online, written or by phone to discuss any matter related to the prosecution of your case.

• to make the important decisions about the prosecution and settlement of your case, and to be given adequate information and advice to assist you in making important decisions about your case.

• to be informed of all important court dates and trial dates, and to attend hearings, depositions, and other proceedings as permitted by law, and when in the best interests of the prosecution of your case.

This Client Bill of Rights does not limit any legal or other rights you have, nor does it limit or alter other obligations of the Firm under the Indiana Rules of Professional Conduct. It is not intended to and does not create any liability or cause of action.


Cloutier Law Offices Client Bill of Rights ©2010, 2007. All rights reserved.